Refund Policy

Light Rail Living is free for riders. There are no charges, so there is nothing to refund. Fare Points, stamps and badges have no cash value and cannot be exchanged for money; see the Terms of Service.

Businesses in the pilot are not charged. Paid Rail Partners plans launch with published prices, and no business is billed without choosing a plan and agreeing to its price first.

• Plans are billed in advance, monthly, by card through Stripe, and renew automatically.
• Cancel any time from your Rail Partners dashboard or by contacting us. Your plan stays active until the end of the paid period and is not charged again.
• Within 14 days of any subscription charge you may request a refund of that charge, prorated for the unused days of the period. After 14 days the charge is final.
• If your plan changes mid-period, the difference is prorated on the next invoice; no separate refund is issued.

• Flash Drops, sponsored missions and stop placements are one-time purchases for a fixed window.
• Cancel before the window starts and the purchase is refunded in full.
• Once the window has started the purchase is not refundable, because riders have already seen it.
• If we fail to run the promotion as described, you receive a full refund or an equivalent credit, your choice.

Charges made in error, including duplicates, are refunded in full as soon as we confirm them.

Reach Gorin Collective LLC through gorincollective.com/contact with the business name and the invoice number or charge date. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

If you are considering a chargeback, please contact us first. We resolve billing questions quickly, and a chargeback suspends the account until it is settled.

We may update this policy. The effective date at the top changes when we do. Refund requests are handled under the policy in force when the charge was made.